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Best Rate Guaranteed 

When you book directly with ACACIAS you can be sure that you are getting the best publicly available hotel room rates for your hotel - that’s the ACACIAS BEST RATE GUARANTEE*.

  Securing the best room rate for your ACACIAS HOTEL stay is easy:
  1. Book a room using any ACACIAS reservation channel (on an official ACACIAS Hotel Web site, through the ACACIAS email or telephone network, or by contacting a property directly)

  2. If in the next 24 hours you find a lower rate for the same hotel, room type and reservation dates, submit a claim form. You may search anywhere for lower hotel rates, but your claim form must be submitted at least 24 hours before your scheduled arrival date.

  3. If the lower hotel rate you found qualifies, ACACIAS will adjust your reservation to reflect the lower rate and will give you an additional 10% off that rate subject to the following terms and conditions ;

  ACACIAS Best Rate Guarantee Terms & Conditions:
  1. The reservation must be made through any ACACIAS controlled reservation channel -meaning: Reservation Office or an official Hotel Website, by telephone, fax, email, or electronically.

  2. The guarantee does not apply to the following rate types:

    • Rates that are not publicly available, such as negotiated corporate or group rates.

    • Discount rates offered only to members of groups or individuals who meet previously-specified criteria, including AAA members, seniors, government employees.

    • Package rates that include the room and other components such as travel, car rental, entertainment, and/or non-breakfast meals.

    • Package or group add-on rates that extend the length of a stay.

    • Rates negotiated for stays extending beyond 30 nights.

    • Rates that are available on auction Web sites

    • Rates available on Web sites, such as Priceline and Hotwire, that do not disclose the hotel brand until the reservation is completed.

    • Pre-paid rates that involve a voucher or other form of pre-paid certificate including electronic vouchers and certificates.

  3. The ACACIAS rate and the “Comparison Rate” must be found, and a completed claim form submitted, within 24 hours and must be for the same hotel, room type and reservation dates. The same cancellation and advance purchase policies, and other terms and conditions governing the rates must apply.

  4. ACACIAS will verify the Comparison Rate within 24 hours of receiving your claim and notify you of the results. Because the claim must be processed before check-in, you must submit your claim at least 24 hours prior to check-in.

  5. When multiple rates for the same hotel, reservation dates, and room type are available through a ACACIAS channel you must reserve the lowest rate to be eligible for the guarantee.

  6. The Comparison Rate must be reservable by the general public and be verifiable by ACACIAS. If the Comparison Rate is offered through a ACACIAS channel, you must reserve that rate to qualify for the guarantee. ACACIAS will not charge a cancellation fee. If the Comparison Rate is reserved through a non-ACACIAS channel, Acacias is not responsible for any fees or other costs incurred due to cancellation of a reservation.

  7. Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Comparison Rate must still be available at the time ACACIAS validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.

  8. When a claim form covers multiple nights, the rates will be compared for each night separately.

  9. Void where prohibited by law. ACACIAS reserves the right to modify or cancel the guarantee at any time without prior notice.

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Acacias Hotel Djibouti
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